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Frequently Asked Questions

Q. How can I keep up with your new work?

Join my VIP Email Crew! Use the pop-up box on this site or go to my Newsletter Signup page. I’ll let you know when I have new work available, and when you can find me at an art fair or exhibition. You’ll also be privy to subscriber-only specials I’ll be running on my website!

Follow me on Facebook and Instagram where I often post behind-the-scenes images of work in progress. 

 

Q. How do I know which medium to choose?

When you are on the "Medium" tab on an image's page, hover your cursor over the media thumbnail and a black question mark will appear at the top. Hover over this and a description and example photo will pop up. Same for "Styles" and "Frames".

More information on MetalPrints, Exhibit Mounts and Acrylic Prints

 

Q. How do I use the Live Preview AR?

The Live Preview tool (Augmented Reality) lets you to use your mobile device with a current browser to see how my art will look on your walls. Pull up my website on your device and click on the image you're interested in. Click on the "Live Preview" button. Your camera will open from the browser and you'll see my art superimposed on whatever wall your device is pointing at. It's best to stand 10-12 ft from the wall where you want to see the art, and face it straight on.  Change the art's position by moving your device, and choose sizes from the pull down menu at the bottom of the screen.

Browsers that work with the Live Preview tool are Google Chrome, Mozilla Firefox, Opera and Safari (v. 11 and higher).

 

Q. When will my order arrive?

Fine Art Prints: Printing and shipping of prints are fulfilled by my professional print partner, Bay Photo. Photo paper and fine art paper prints without mounting, typically have a production time of 1 business day. Additional time will be required for other items such as prints with mounting, canvas prints, albums, MetalPrints, and framed prints. You will receive an email when your order ships.

Jewelry: I ship jewelry within 3 business days, unless I am out of town. In this case, you will see a banner at the top of my site, announcing when I'll resume shipping jewelry.

 

Q. What if my package arrives damaged?

In the unlikely event that you receive a damaged item, please contact me within three (3) days at dyounglao@live.com or 919-363-9413. Leave a message if I'm unable to answer. Please save all packaging and photograph the damaged artwork and packaging to allow me to quickly file a claim and process your refund.

 

Q. What is your policy on returns/exchanges/refunds? 

I guarantee 100% satisfaction and want you to love your new purchase!

For fine art prints and jewelry, you have seven (7) days from the time your package arrives to decide whether my work is a fit for you. If you aren't satisfied in any way, you may return it for a full refund on the price of the art or jewelry, minus the cost of return shipping. Please contact me at dyounglao@live.com or 919-363-9413 for help with packaging and shipping your return. 

 

Q. Do you do commission work?  

Yes!  If you’d like a painting of a certain size and color palette, I’d be happy to create one for you! I can also create jewelry for you with custom colors. 

A deposit of half of the final price is required when I start the work. Please contact me if you'd like to discuss the possibility of having custom art made for you.

 

If you have other questions that you'd like to see answered here, drop me a note!

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I guarantee 100% satisfaction and want you to love your art or jewelry. You have seven (7) days from the time your package arrives to decide whether my work is a fit for you. If you aren't satisfied in any way, you may return it for a full refund on the price of the art or jewelry, minus the cost of return shipping. Please contact me at dyounglao@live.com or 919-363-9413 for help with packaging and shipping your return.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Fine art prints from Bay Photo are printed on the highest quality media with 100-year archival inks.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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