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Frequently Asked Questions

Covid-19 Update: I want to assure you that my pro printers are following CDC safety guidelines and are running with minimal staff. Your order may take a little longer than usual. Once it arrives, please practice smart handling just like you would with any delivery these days. I hope your new artwork brings joy to your home!

Q. How can I keep up with your new work?

Join my VIP Email Crew! Use the pop-up box on this site or go to my VIP Signup page. I’ll let you know when I have new work available, and when you can find me at an art fair or exhibition. You’ll also be privy to subscriber-only specials I’ll be running on my website!

Follow me on Facebook and Instagram where I often post behind-the-scenes images of work in progress. 

 

Q. How do I know which print medium to choose?

When you are on the "Medium" tab on an image's page, hover your cursor over the media thumbnail and a black question mark will appear at the top. Hover over this and a description and example photo will pop up. Same for "Styles" and "Frames".

 

Q. How do I use the Live Preview AR?

The Live Preview tool (Augmented Reality) lets you to use your mobile device with a current browser to see how my art will look on your own walls! Detailed instructions here.

 

Q. Tell me about shipping

  • Orders are shipped within the United States and internationally. 
  • All major credit cards and PayPal are accepted. PayPal Credit is an option if you prefer to pay in installments.
  • Prints are shipped from Graphik Dimensions in North Carolina via USPS or Fedex. 
  • Prints are shipped with a specially-designed packaging system. Frames are bubble wrapped and bound to a cardboard suspension pad that allows two inches of space to cushion the frame within its shipping box.
  • Originals are shipped from my studio in Cary, NC, well protected in a sturdy box. If you're outside the US and want to save on shipping, I can take my painting off the stretcher bars and ship the canvas alone in a tube. You'd take it to a framer for re-stretching. Contact me for a quote. Also contact me if you need Express Shipping.
  • Once your order is shipped, you will be emailed a tracking number. International package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.
  • Allow 4-10 business days within the US, and 10-15 business days internationally. Note that shipping times are not guaranteed. Next day and 2-day express shipping are available, however please note that these options will not affect processing time.
  • Insurance is automatically applied to your order at no additional cost. 
  • International orders may experience delays due to custom procedures and custom fees may apply. Possible additional fees are to be paid by you prior to delivery. Returns are not accepted in the case you are unable to pay your local taxes and duties.

 

Q. What are the shipping costs?

The shipping cost is calculated based on the weight coefficient of each item. When you put an item in your cart and go through the first stage of the checkout process, the shipping options come up when you fill in your zip code or country.

 

Q. Can I cancel an order?

You can cancel your print order within 1 business day of placing your order, once it isn't already in production. To cancel, please contact asfprints@artstorefronts.com, including your order number and my website name, deborahyounglao.com. Contact me within 1 business day to cancel an order for originals.

 

Q. What if my package arrives damaged?

In the unlikely event that you receive a damaged item, please contact me immediately at studio@deborahyounglao.com. Include in the email a photo of the damaged artwork and packaging to allow me to quickly file a claim and process your refund. Save all packaging in case return of the artwork is required. You may request either a no-charge replacement or a refund. The same goes for if there are printing quality issues.

 

Q. What is your policy on returns/exchanges/refunds? 

I guarantee 100% satisfaction and want you to love your new purchase!

You have 14 days from the time your package arrives to live with my art and decide whether it's a good fit for you.

  • Prints: If you aren't satisfied, you may return it for a refund, less the shipping costs and a 15% restocking fee. The print must be returned in its original packaging and be in re-sell condition. If you change your mind after 14 days, you may return the print as above for a credit towards another purchase on my site.  After 30 days, all sales are FINAL. Damage or alterations to the print void this refund policy.
  • Originals: Return it (undamaged of course) for a refund less shipping costs.

Please contact me for help with packaging and shipping your return. 

 

Q. Do you do commission work?  

Yes!  If you’d like a painting of a certain size and color palette, I’d be happy to create one for you! Because my technique depends on the spontaneous movement of paint, I cannot guarantee a particular design... but I work with you to ensure that I interpret the feel or mood of the painting, and the color balance that you have in mind.

A deposit of half of the final price is required when I start the work. Let's discuss the possibility of having custom original art made for you!

 

If you have other questions that you'd like to see answered here, drop me a note!


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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I guarantee 100% satisfaction and want you to love your art or jewelry. You have seven (7) days from the time your package arrives to decide whether my work is a fit for you. If you aren't satisfied in any way, you may return it for a full refund on the price of the art or jewelry, minus the cost of return shipping. Please contact me at dyounglao@live.com or 919-363-9413 for help with packaging and shipping your return.

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This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Fine art prints from Bay Photo are printed on the highest quality media with 100-year archival inks.

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To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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