Covid-19 Update: I want to assure you that my pro printers are following CDC safety guidelines and are running with minimal staff. Your order may take a little longer than usual. Once it arrives, please practice smart handling just like you would with any delivery these days. I hope your new artwork brings joy to your home!

Q. How can I keep up with your new work?

Join my VIP Email Crew! Use the pop-up box on this site or go to my VIP Signup Page. I’ll let you know when I have new work available, and when you can find me at an art fair or exhibition. You’ll also be privy to subscriber-only specials I’ll be running on my website!

Follow me on Facebook and Instagram where I often post behind-the-scenes images of work in progress. 

Q. How do I know which print medium to choose?

When you are on the "Medium" tab on an image's page, hover your cursor over the media thumbnail and a black question mark will appear at the top. Hover over this and a description and example photo will pop up. Same for "Styles" and "Frames".

Q. How do I use the Live Preview AR?

The Live Preview tool (Augmented Reality) lets you to use your mobile device with a current browser to see how my art will look on your own walls! Detailed instructions here.

Q. Tell me about shipping

• All major credit cards and PayPal are accepted. PayPal Credit is an option if you prefer to pay in installments.
• Prints are shipped Worldwide from my printers at Graphik Dimensions in North Carolina via USPS or Fedex. 
• Prints are shipped with a specially-designed packaging system. Frames are bubble wrapped and bound to a cardboard suspension pad that allows two inches of space to cushion the frame within its shipping box.
• Originals are shipped from my studio in Cary, NC, well protected in a sturdy box, via USPS. Contact me if you need Express Shipping.
• You're welcome to come pick up your painting if you're in my area! Choose "Local Pickup" at checkout. I'd also be glad to deliver within 30 miles of Cary.
• Once your order is shipped, you will be emailed a tracking number. International package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.
• Allow 4-10 business days within the US, and 10-15 business days internationally. Note that shipping times are not guaranteed. Next day and 2-day express shipping are available, however please note that these options will not affect processing time.
• Insurance is automatically applied to your order at no additional cost. 
• International orders of Originals: Please contact me for a quote before ordering! 

Q. What are the shipping costs?

When you put an item in your cart and go through the first stage of the checkout process, the shipping options come up when you fill in your zip code or country.

Q. Can I cancel an order?

You can cancel your print order within 1 business day of placing your order, once it isn't already in production. To cancel, please contact asfprints@artstorefronts.com, including your order number and my website name, deborahyounglao.com. Contact me within 1 business day to cancel an order for originals.

Q. What if my package arrives damaged?

In the unlikely event that you receive a damaged item, please contact me immediately at studio@deborahyounglao.com. Include in the email a photo of the damaged artwork and packaging to allow me to quickly file a claim and process your refund. Save all packaging in case return of the artwork is required. You may request either a no-charge replacement or a refund. The same goes for if there are printing quality issues.

Q. What is your policy on returns/exchanges/refunds? 

I guarantee 100% satisfaction and want you to love your new purchase!

You have 14 days from the time your package arrives to live with my art and decide whether it's a good fit for you.

• Prints: If you aren't satisfied, you may return it for a refund, less the shipping costs and a 15% restocking fee. The print must be returned in its original packaging and be in re-sell condition. If you change your mind after 14 days, you may return the print as above for a credit towards another purchase on my site.  After 30 days, all sales are FINAL. Damage or alterations to the print void this refund policy.
• Originals: Return it (undamaged of course) for a refund less shipping costs.

Please contact me for help with packaging and shipping your return. 

Q. Do you do commission work?  

Yes!  If you’d like a painting of a certain size and color palette, I’d be happy to create one for you! Because my technique depends on the spontaneous movement of paint, I cannot guarantee a particular design... but I work with you to ensure that I interpret the feel or mood of the painting, and the color balance that you have in mind.

A deposit of half of the final price is required when I start the work. Let's discuss the possibility of having custom original art made for you!

Contact me if you have any questions!